Application Delivery Analyst (up to 70k)

Description/Job Summary

The Legal Application Support Analyst will be responsible for providing second-line support, troubleshooting, and administration for all legal applications across the firm. This role involves close collaboration with IT teams to ensure the efficient operation of legal software and associated services within the organization.

The Analyst will work closely with the Application Support Team and other IT functions to ensure smooth delivery of updates, new features, and ongoing system reliability.

Responsibilities/Duties

• Provide second level support for various applications, troubleshooting issues and ensuring minimal downtime.

• Manage and resolve incidents through ServiceNow, ensuring timely and effective resolution.

• Perform routine checks and monitor systems to ensure security and performance, as well as to identify and address potential issues.

• Assist in application testing and deployment.

• Collaborate with various IT teams to develop and implement new software applications.

• Manage the software update and patching process, including:

  • Scheduling and deploying patches and updates.

  • Testing updates in staging environments.

  • Coordinating with stakeholders to minimize downtime.

  • Documenting changes and ensuring rollback plans are in place.

• Participate in change management and release planning processes.

• Ensure compliance with organizational policies and industry standards.

• Maintain accurate and up-to-date documentation of support procedures, configurations, and troubleshooting steps

• Contribute to the development of knowledge base articles for common issues

Required Skills

• Proven experience with Legal technology. Must have user level experience iManage and Intapp.

• Good analytical and troubleshooting skills with a demonstrated proficiency at technical problem solving/root cause analysis to identify issues.

• Experience with basic PowerShell and SQL scripting for automation tasks.

• Experience managing the software update and patching lifecycle, including planning, testing, deployment, and rollback procedures for legal and enterprise applications.

• Ability to work collaboratively within a team, as well as independently.

• Ability to learn new technologies quickly.

• Customer-focused with a commitment to delivering high-quality support.

• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel.

• Hands-on experience testing QA deliverables, reporting bugs and understanding the business process physically and systematically.

• Detail-oriented and able to follow established procedures.

• Able to lead complex discussions with developers and support teams, building consensus and creation action plans.

• Ability to see issues through to resolution.

Preferred Skills

• Experience in supporting multiple applications across a global firm.

• Experience with Microsoft 365 applications, including Teams, OneDrive, and Power Platform.

Required Education

• Bachelor’s degree in information technology, Computer Science, or a related field

• 5 - 7 years of experience in providing support legal or other enterprise-wide applications

Details

Hybrid: Monday-Thursday in office, ability to WFH on FridaysFor more information

Email: contact@vjresourcing.com

Back to current vacancies